Q. Can I return my product?
A. You have 14 days to return the product and to get a refund. Important: We do not refund on customized/personalized products..
You should read the terms & conditions for more details.
Q. How long will the delivery of my order take?
A. The order is processed within 24 hours of receipt. Orders with customized products can take a little bit longer and qill be processed within 48 hours. Delivery times depend on the country.
with the following rule of thumb:
Italy: 24/72 hours
Europe: 1/5 days
Rest of World: 24/72 hours
Q. How can I check the status of my order/delivery?
A. In order to track your order, please Login, and go to the page "Your Details", where you will find a summary of the "Your Orders".
Q. Are there taxes to pay to customs?
A. If products are shipped within the EU, there are no customs and taxes in addition to the advertised price. For deliveries outside of the EU, the carrier may charge additional fees in accordance with local taxes and duties.
Q. How can i make sure to order the right size?
A. Please see our size chart for more information.
Q. Can I make a phone order?
A. Certainly, you can contact our customer service hotline under (+39) 02.89.36.71.29. from Monday to Friday from 9.30 am to 1 pm and from 2 pm to 5.30 pm.
Q. Do you have any other product on stock, which are not shown on the website?
A. No, all available sizes and quantities are shown on the website.
Q. How do I find out about new products or special promotions?
A. Our FIGC Store newsletter will inform you about all the latest news, previews and promotions. If you are not registered yet, please click here to subscribe.